Frequently Asked Questions
Everything you need to know about our embroidered treasures.
How long will it take for my order to arrive?
Standard shipping within the UK typically takes 3-5 business days, while international orders can take between 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or monogrammed items are non-returnable unless they arrive damaged.
Are your products sustainably made?
Yes, we are committed to ethical production. Our pouches and bags are crafted from high-quality cotton and velvet, and we donate a portion of our profits to wildlife conservation charities.
Can I wash my Elizabeth Scarlett pouch?
To preserve the delicate embroidery, we recommend a cold hand wash or a very gentle machine cycle at 30 degrees. Always air dry and do not tumble dry.
Do you offer gift wrapping services?
Every order arrives beautifully packaged in our signature tissue paper. For a more premium experience, you can select our luxury gift box option at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.